Frequently Asked Questions
Everything you need to know about our premium pasture-raised meats and delivery process.
How is your meat packaged for shipping?
All Riverbend Ranch products are flash-frozen at the peak of freshness and shipped in insulated coolers with dry ice or gel packs to ensure they arrive at your doorstep perfectly frozen.
Are your cattle grass-fed and finished?
Yes, our cattle are raised on open pastures and are 100% grass-fed and grass-finished, ensuring the highest nutritional value and a lean, natural flavor profile without added hormones or antibiotics.
When can I expect my order to arrive?
We ship orders every Monday and Tuesday to avoid weekend transit delays. Once shipped, most orders arrive within 24 to 48 hours depending on your location.
Do you offer a satisfaction guarantee?
We take great pride in our quality. If you are not completely satisfied with your order, please contact our support team within 7 days of delivery for a full refund or replacement.
Can I customize the items in my subscription box?
Absolutely. Our subscription service allows you to swap cuts, adjust delivery frequency, or pause your shipments at any time through your customer account portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure and convenient checkout.